Refund Policy

At Softline Solutions, customer satisfaction is our top priority. We believe in building trust by delivering high-quality services and ensuring our clients feel confident in working with us. This Refund Policy outlines the conditions under which refunds are granted and the process for requesting one.

1. General Policy

We provide refunds in accordance with the terms below. All refund requests are subject to review and approval by our management team to ensure compliance with our policies and applicable laws.

Refunds are issued only under circumstances where:

• The service purchased was not delivered as promised.
• A technical or operational error on our part prevented service completion.
• The client has not used the service or has unused service hours remaining within the eligible refund period.

Refunds will not be granted in the following cases:

• Work has already been started, completed, or partially completed.
• The request is made after the eligible refund period.
• Dissatisfaction with subjective preferences once agreed work has been delivered as per the original request.
• Custom orders or services specifically tailored to the client’s requirements that cannot be resold or reassigned.

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2. Refund Eligibility Period

• Clients may request a refund within 14 calendar days from the date of purchase.
• After this period, no refunds will be issued unless required by applicable consumer protection laws.

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3. How to Request a Refund

To request a refund, you must:

1. Contact us at Hello@softlinesolutionsllc.com with the subject line: Refund Request – [Order ID/Invoice Number].
2. Provide your full name, purchase date, and proof of payment.
3. Include a detailed explanation of the reason for your refund request.

Our support team will review your request within 3 business days and notify you of the approval or rejection.

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4. Refund Processing

• Approved refunds will be credited back to the original payment method used for the transaction.
• Refunds are processed within 7–10 business days after approval.
• Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear in your account.

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5. Disputes & Chargebacks

We encourage clients to contact us directly to resolve any issues before initiating a chargeback through their bank or payment provider. Chargebacks initiated without first attempting resolution may result in service termination and account restrictions.

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6. Special Cases

In exceptional situations, we may issue a partial refund or credit toward future services at our discretion. This applies when partial work has been completed but the client wishes to discontinue the service.

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7. Contact Information

For all refund-related inquiries, please reach out to:
📧 Email: Hello@softlinesolutionsllc.com
📞 Phone: +1 (623) 261-4234